Delivery And Refund Terms

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Delivery And Refund Terms

DELIVERY AND REFUND TERMS

1. General Information

Seller (Data Controller): TFT ORGANİZASYON YATÇILIK TURİZM TİC.LTD ŞTİ. (“The Company”).

The Company, through its FastToSky platform at https://fasttosky.com, acts as an intermediary service provider connecting travelers with various services offered at airports. Services include Fast Track, CIP, Lounge, Meet & Greet, and transfer services, provided by different airports or contracted partners.

2. Delivery Conditions

2.1. Purchased services are delivered electronically via **reservation confirmation** and **e-voucher (electronic document)**. There is no physical product delivery.

2.2. Upon completion of the reservation, an **confirmation document** containing service details is automatically sent to the email address provided by the customer.

2.3. The utilization of the service is carried out within the date, time, and conditions specified by the relevant **airport** and **service provider** listed on the e-voucher.

3. Refund and Cancellation Terms

Cancellation and refund conditions are governed by the commercial rules stipulated in the **Distance Service Sales Agreement**.

3.1. Cancellation Rules (Commercial Policy):

For cancellation requests made **14 (fourteen) days or more** before the service start time, the customer may request a **full refund (100%)** of the amount paid.
For cancellation requests made **less than 14 days** before the service start time, or in case of non-use of the service (No-Show), **no refund will be made**.

3.2. Refund Period:

In the event of a valid cancellation, the Company is obligated to refund the collected fee to the customer **within 14 (fourteen) days** from the date the cancellation notification is received, in accordance with the statutory period.

4. Disclaimer of Liability (Agency Role)

4.1. FastToSky is solely an **intermediary sales platform** and is not the direct provider of the services.

4.2. Consequently, direct responsibility for **service quality, cancellations, delays, changes,** or **additional service requests** rests with the relevant **airport or service provider**.

4.3. **FastToSky** and **TFT ORGANİZASYON YATÇILIK TURİZM TİC.LTD ŞTİ.** act only as an intermediary connecting the customer with the service provider and do not commit to any additional refund or compensation in these events.